Overview
Broadway Homecare, located in Johnstown, New York, offers home health care services with a focus on providing personalized care for clients. The organization emphasizes a nurturing environment and aims to meet the individual needs of those they serve through their trained caregivers.
Services & Support
Broadway Homecare provides a range of home health care services, including personal care assistance (PCA). They offer free training programs for individuals interested in pursuing a career in home care, which includes certification courses designed to equip participants with essential skills for caring for clients. The training is described as informative and supportive, with instructors who are attentive to the needs of the trainees.
Care Approach & Staff
The staff at Broadway Homecare is frequently noted for their professionalism and commitment to quality care. Trainees have highlighted the effectiveness of their instructors, particularly in the PCA training program, where the teaching approach is described as hands-on and understanding. Many reviews mention the supportive atmosphere created by the staff, which fosters confidence among new caregivers.
Who They Serve
Broadway Homecare primarily serves individuals requiring personal care assistance, particularly the elderly. Their services are designed to ensure that clients receive compassionate and individualized care, making them feel as if they are being cared for by family.
Room for Improvement
Some reviews indicate concerns regarding the organization’s payroll practices, specifically related to late payments and communication challenges with the payroll department. Additionally, there are mentions of a corporate structure that may affect the personal touch in service delivery.
What Families Say
Families and trainees have shared mixed experiences with Broadway Homecare. While many appreciate the quality of training and the caring nature of the staff, there are significant concerns about payment practices and the overall corporate approach, which some feel lacks personalization. Positive feedback highlights the effectiveness of the PCA training program and the supportive environment fostered by instructors.