Overview
BrightStar Care, located in Columbus, Ohio, is a home care and medical staffing agency that aims to provide a higher standard of care to its clients. They offer a range of services designed to meet the needs of individuals of all ages, including veterans. Despite their stated mission, experiences with the agency vary significantly among families.
Services & Support
BrightStar Care provides in-home nursing care and support services tailored to the needs of their clients. Families have noted that the agency can be proactive in staffing, with some reporting that nurses were secured quickly when needed. However, there have been multiple complaints about the reliability of aides and the overall quality of care provided, with instances of aides failing to show up or not performing their duties as expected.
Care Approach & Staff
The agency’s care teams are led by registered nurses, which is intended to ensure a level of professional oversight. While some families have praised the compassion and quality of care provided by specific staff members, others have reported unprofessional behavior and a lack of training among aides. Communication from management has also been a concern, with families expressing frustration over unreturned calls and inadequate responses to issues raised.
Who They Serve
BrightStar Care serves clients of all ages, including veterans. They aim to provide personalized care tailored to individual needs. However, the effectiveness of their services has been questioned by some families, particularly regarding the consistency and reliability of aides.
Service Area
The agency operates in Columbus, Ohio, providing home health care services within this region.
Scheduling & Availability
Families have expressed dissatisfaction with the scheduling practices of BrightStar Care. Reports indicate that aides often cancel last minute, and there are instances where no replacement is offered. This has led to disappointment and a perception of unreliability in the agency’s service delivery.
What Families Say
Feedback from families is mixed. While some have had positive experiences and commend the communication and care provided by specific staff members, many others have raised concerns about the management’s professionalism, the reliability of aides, and overall communication issues. Reviews highlight a significant divide in the quality of service experienced by different families.
Room for Improvement
Several recurring themes in the reviews indicate areas where BrightStar Care could enhance their services. Many families have noted issues with communication, particularly regarding scheduling and management responsiveness. Additionally, concerns about the training and professionalism of aides have been frequently mentioned, suggesting a need for improved staff oversight and training practices.
Summary
BrightStar Care in Columbus, Ohio, aims to provide quality home health care services but faces challenges related to scheduling reliability, communication, and staff professionalism. While some families report positive experiences with specific caregivers, many others express frustration with management and the performance of aides. As such, families considering this agency may want to weigh these factors carefully.
