Overview
Blue Mountain Home Health Care, located in Harrisburg, Pennsylvania, is dedicated to providing high-quality home care services tailored to meet the specific needs of clients. The agency emphasizes a client-directed approach, aiming to involve families in care decisions and ensure that the staff assigned are well-suited to fulfill individual care requirements.
Services & Support
Blue Mountain Home Health Care offers a range of services designed to support seniors and individuals in need of assistance. Their offerings include personal care, companionship care, and respite care, all aimed at promoting dignity, safety, and independence. The agency is committed to understanding the unique needs of each client and providing personalized care solutions.
Care Approach & Staff
The care approach at Blue Mountain is centered around compassion and understanding. Many reviews highlight the caring and supportive nature of the staff, who are described as attentive and willing to accommodate individual needs. However, some clients expressed concerns regarding staff reliability and the level of experience among certain caregivers, indicating a mixed experience with staff competency.
Who They Serve
Blue Mountain Home Health Care primarily serves seniors and individuals requiring assistance with daily activities. The agency aims to provide a comprehensive support system for both clients and their families, ensuring that care plans are tailored to each individual’s specific circumstances.
What Families Say
Feedback from families about Blue Mountain Home Health Care is varied. While some clients commend the agency for its supportive and caring team, others have reported challenges with staff reliability and communication. Positive experiences often mention the compassion of the staff, while negative reviews highlight issues with caregiver availability and professionalism, including instances of caregivers being distracted by personal devices during shifts.
Room for Improvement
Several reviews indicate a need for improvement in staff training and reliability. Some families reported difficulties in maintaining consistent care due to high turnover rates and challenges in finding qualified caregivers. Additionally, there were concerns raised about communication from management regarding caregiver changes and client needs.
Summary
Blue Mountain Home Health Care offers a range of services aimed at providing personalized care for individuals in Harrisburg, Pennsylvania. While many families appreciate the compassionate approach of the staff, there are notable concerns regarding the reliability and experience of caregivers. Families considering this agency may want to weigh the positive aspects of the supportive team against the reported challenges in staff consistency and communication.
