Overview
Best Choice Home Health Care Agency Inc, located in Kansas City, Kansas, provides home health care services with a focus on compassionate support for clients. Founded in 2001, the agency aims to enhance the quality of life for individuals who wish to live independently in their own homes.
Services & Support
The agency offers a range of services, including physical therapy (PT), occupational therapy (OT), and speech therapy (ST). Clients have reported positive experiences with the therapists, noting their caring and professional demeanor. The office staff is also described as helpful and informative, providing ongoing support even after services have been reduced or discontinued.
Care Approach & Staff
Feedback from families indicates that while some staff members are dedicated and compassionate, there are concerns regarding the reliability and performance of certain caregivers. Instances have been reported where caregivers did not engage with clients effectively, leading to dissatisfaction among families. This has raised questions about the agency’s oversight and the training of their staff.
Who They Serve
Best Choice Home Health Care Agency Inc primarily serves elderly clients and individuals requiring assistance due to disabilities. The agency’s services are designed to support those who wish to maintain their independence while receiving necessary care in their homes.
Room for Improvement
Several reviews highlight issues with staff coverage and communication from the office. Families have expressed frustration over missed shifts and a lack of professionalism from some office staff. These concerns suggest a need for improved management and better training for caregivers to ensure consistent and reliable service.
Summary
Overall, Best Choice Home Health Care Agency Inc has the potential to provide valuable services to its clients, with some families praising the quality of care from therapists and the helpfulness of office staff. However, there are significant concerns regarding staff performance and management practices that could impact the agency’s reputation and effectiveness. Families considering this agency may want to weigh these factors carefully.
