Overview
Beneficial In Home Care, located in Spokane, Washington, is dedicated to providing in-home care services to residents of all ages and those with special needs. The organization aims to enhance clients’ physical health and mental well-being by employing well-qualified caregivers who deliver services in the comfort of clients’ homes. They offer a range of care options, including companion care and hospice support, and have caregivers available 24/7.
Services & Support
Beneficial In Home Care provides a variety of in-home care services tailored to meet individual needs. Their staff includes Nursing Assistants (NARs), Home Care Aides (HCAs), and Nursing Assistants Certified (NACs), ensuring that clients receive professional care around the clock. The organization emphasizes a compassionate approach, aiming to create a supportive environment for clients.
Care Approach & Staff
The organization is committed to hiring and training qualified caregivers to ensure high standards of care. However, some reviews indicate inconsistencies in caregiver performance, with reports of caregivers not adhering to care plans or completing assigned tasks. While some families appreciate the support and flexibility offered by the staff, others have expressed concerns about the professionalism and training of certain caregivers.
Who They Serve
Beneficial In Home Care serves individuals of all ages who require assistance with daily tasks, including those needing hospice care. Their goal is to provide tailored support that meets the unique needs of each client, fostering a comfortable and safe environment.
Scheduling & Availability
The organization offers flexible scheduling options for caregivers, which is beneficial for families needing varied support. Care is available 24 hours a day, seven days a week, with office hours from 8:00 AM to 5:00 PM, Monday through Friday, along with on-call services during evenings, holidays, and weekends.
What Families Say
Feedback from families regarding Beneficial In Home Care is mixed. Some families have praised the organization for its caring staff and flexible scheduling, highlighting the support they received. However, there are significant concerns raised about the quality of care, with reports of poorly trained staff and unreliable caregivers. Several families have expressed dissatisfaction with the management and communication regarding care plans, leading to feelings of frustration and disappointment.
Room for Improvement
There are noted areas for improvement, particularly in staff training and consistency in caregiver performance. Multiple reviews indicate that some caregivers did not fulfill their assigned tasks adequately, and issues with communication and management have also been highlighted. Addressing these concerns could enhance the overall quality of care provided.
Summary
Beneficial In Home Care in Spokane, Washington, provides a range of in-home care services aimed at supporting individuals of all ages. While the organization has strengths in flexibility and compassionate care, feedback from families indicates that there are significant challenges related to caregiver performance and management. Ongoing improvements in training and communication could help enhance the care experience for clients and their families.
