Overview
Ballad Health Home Health, located in Johnson City, Tennessee, provides home health care services aimed at allowing patients to receive skilled care in the comfort of their own homes. This service can help shorten or prevent hospital stays and assist with managing illnesses or injuries.
Services & Support
Ballad Health Home Health offers a range of home health care services that include skilled nursing care, management of health records, and virtual visit scheduling through their app. The app allows users to securely view health records, test results, and manage appointments, which can enhance the overall experience for patients and their families.
Care Approach & Staff
The care approach at Ballad Health Home Health has received mixed feedback from clients. While some nurses are described as competent, there have been significant concerns regarding staff punctuality and communication. Instances of nurses arriving late or not showing up at all have been reported, leading to frustration among patients. Additionally, some clients noted that staff did not always follow doctors’ orders or communicate effectively.
Who They Serve
Ballad Health Home Health serves individuals who require skilled nursing care in their homes. This includes patients recovering from illnesses or surgeries, as well as those managing chronic conditions.
Scheduling & Availability
Scheduling with Ballad Health Home Health has been described as challenging by some families. Reports indicate difficulties in reaching the office for scheduling or medical inquiries, often attributing these issues to staff shortages and disorganization. Clients have expressed frustration with missed appointments and a lack of clear communication regarding visit times.
What Families Say
Feedback from families highlights significant concerns about the organization and reliability of Ballad Health Home Health. Many reviewers have expressed dissatisfaction with the responsiveness of the office staff and the overall scheduling process. Some families have reported feeling overwhelmed by the lack of support and communication, leading them to seek alternatives for home health care.
Room for Improvement
There are notable areas for improvement at Ballad Health Home Health. Families have indicated that better communication regarding scheduling and visit confirmations is necessary. Additionally, enhancing staff training to ensure adherence to medical protocols and improving punctuality could help address many of the concerns raised by clients.
Summary
Ballad Health Home Health in Johnson City, Tennessee, offers home health care services designed to support patients in their own homes. While the service has potential benefits, feedback indicates challenges with scheduling, staff communication, and adherence to care protocols. Families considering this provider may want to weigh these factors carefully against their home health care needs.
