Overview
AW Health Care, located in University City, Missouri, is a private, women-owned home health agency that has been serving the medical and personal care needs of home-bound, aging, and disabled individuals since 2001. The agency aims to provide a higher standard of in-home care, focusing on compassion and medical expertise. They offer a range of services designed to support individuals after hospital stays, injuries, or physical declines.
Services & Support
AW Health Care provides a comprehensive array of services, including medical home health care, outpatient therapy, adult day programs, and skilled nursing. Their team consists of licensed clinicians such as registered nurses (RNs), licensed practical nurses (LPNs), physical therapists, occupational therapists, speech therapists, and social workers. Additionally, they offer private duty services to assist with household chores and personal care, ensuring that clients receive the support they need in their daily lives.
Care Approach & Staff
The agency emphasizes a compassionate approach to care, with many clients noting the professionalism and kindness of their caregivers. While some families have praised specific staff members for their exceptional service, others have expressed concerns regarding the consistency and professionalism of the agency as a whole. Feedback indicates that while some caregivers provide excellent support, there have been instances of no-call, no-show situations, which have caused frustration for families relying on timely assistance.
Who They Serve
AW Health Care serves a diverse clientele, including seniors and individuals with disabilities. Their services are tailored to meet the unique needs of each client, with a focus on promoting independence and enhancing quality of life. Families have noted the positive impact of the agency’s services on their loved ones, especially in terms of physical therapy and personal care.
Service Area
The agency proudly serves the entire St. Louis metro area, including University City, the Central West End, South County, and the city of St. Louis. Their services also extend to St. Charles County, MO, covering areas such as O’Fallon, Wentzville, St. Peters, and St. Charles. In Illinois, they are available in St. Clair, Madison, Monroe, Washington, Clinton, and Macoupin counties.
What Families Say
Feedback from families is mixed, with many praising the caring nature of certain staff members and the quality of therapy services. Some clients have expressed dissatisfaction with the agency’s communication and scheduling, particularly regarding late arrivals and missed appointments. While there are numerous positive experiences shared, some families have voiced strong concerns about the professionalism of certain staff and the administrative response to issues.
Room for Improvement
Several reviews highlight a need for improvement in communication and reliability. Families have reported instances of caregivers not showing up as scheduled and delays in response from the office staff. Additionally, there are concerns about the treatment some clients have received from specific staff members, indicating a need for better training and oversight.
Summary
AW Health Care offers a range of services aimed at supporting the needs of home-bound individuals in University City, Missouri. While many families appreciate the compassionate care provided by some staff members, there are notable concerns regarding consistency and communication. Families considering AW Health Care may want to weigh both the positive feedback on individual caregivers and the reported challenges with scheduling and administrative support.