Overview
At Home Care Group – Bend, located in Bend, Oregon, is a provider of in-home senior care services. They aim to offer compassionate and personalized care, allowing seniors to maintain their independence in a familiar environment. The company emphasizes the importance of well-being and comfort for their clients.
Services & Support
At Home Care Group – Bend provides a range of services designed to assist seniors in their daily lives. These include personal care, companionship, and assistance with activities of daily living. They also offer respite care, which can be beneficial for family caregivers needing a break. The staff is reported to be knowledgeable and compassionate, with a focus on delivering quality care tailored to individual needs.
Care Approach & Staff
The caregivers at At Home Care Group – Bend are frequently described as kind, considerate, and genuinely concerned about the well-being of their clients. Many families have expressed satisfaction with the compassionate care provided, particularly highlighting the staff’s ability to connect with clients on a personal level. However, there have been mixed reviews regarding management, with some clients noting a lack of communication and professionalism in the office.
Who They Serve
At Home Care Group – Bend serves seniors who require assistance with daily activities and those seeking companionship at home. Their services are designed to support elderly clients in maintaining their autonomy while receiving the care they need.
Room for Improvement
While many clients have praised the caregivers for their dedication and kindness, there are concerns regarding management practices. Some families have reported issues with communication and scheduling, indicating that caregivers have arrived without notice or that there have been problems with overlapping caregiver assignments. These concerns suggest a need for improved management and operational strategies.
What Families Say
Feedback from families has been varied. Many express appreciation for the quality of care provided by the caregivers, noting their compassion and effectiveness. However, there are also significant concerns about management and communication issues, with some clients feeling frustrated by the lack of responsiveness from the office staff. Overall, while the caregiving staff receives high marks, management practices appear to require attention.
Summary
At Home Care Group – Bend offers essential in-home care services for seniors in Bend, Oregon. With a focus on compassionate caregiving, many families have reported positive experiences with the staff. However, management and communication challenges have been noted by some clients, highlighting an area for potential improvement. Families considering this service may find a mix of commendable caregiver support alongside concerns about operational effectiveness.
