Overview
Ascension at Home together with Compassus, located in Jacksonville, Florida, provides home health care services aimed at supporting families and enabling older adults to maintain their independence. Their approach begins with listening to clients’ needs and values, allowing for the creation of personalized recovery plans. These services are designed for individuals recovering from illness, surgery, or managing chronic conditions.
Services & Support
The services offered by Ascension at Home together with Compassus include skilled nursing visits, personal care assistance, and support from social workers. They aim to deliver compassionate care tailored to each patient’s unique situation, facilitating a comfortable recovery process at home. They also work in collaboration with clients’ doctors to ensure that care aligns with medical needs.
Care Approach & Staff
Ascension emphasizes the importance of experience, skill, and compassion in their care team. They claim to carefully select and train caregivers to meet high standards in home health care. However, some families have expressed concerns regarding the responsiveness and management of the staff, noting instances of inadequate communication and follow-through.
Who They Serve
The agency serves older adults who require assistance with daily activities or medical care at home. Their services are particularly beneficial for those recovering from surgery or dealing with chronic health issues.
Service Area
Ascension at Home together with Compassus operates in Jacksonville, Florida, providing home health care services tailored to the local community.
What Families Say
Feedback from families has been mixed. While some clients have praised the compassion and knowledge of the staff, others have reported significant issues with care coordination and communication. Specific instances of care mismanagement have raised concerns about the overall effectiveness of the service, highlighting the need for improved responsiveness from the office team.
Room for Improvement
Several reviews indicate a need for better management and communication within the agency. Families have reported difficulties in scheduling services and receiving timely responses to their inquiries, which has led to frustration and concerns about the quality of care provided.
Summary
Ascension at Home together with Compassus aims to provide compassionate home health care in Jacksonville, Florida. While they offer a range of services to support older adults, feedback suggests that there are areas needing improvement, particularly in communication and management. Families may want to weigh these factors when considering their options for home health care.
