Overview
Area Agency On Aging of Western Arkansas, located in Fort Smith, Arkansas, is a nonprofit organization dedicated to providing essential services to seniors and medically frail individuals in the community. The agency aims to assist individuals in maintaining their desired lifestyles through accessible and affordable care options. With a focus on supporting low-income minority individuals and older adults in rural areas, the agency has established itself as a recognized expert in senior services.
Services & Support
The Area Agency On Aging offers a range of services designed to support individuals of all ages. Their offerings include in-home care, congregate and home-delivered meals, socialization opportunities, recreational activities, and transportation services. This comprehensive approach is intended to ensure that seniors and other medically frail individuals can live independently with dignity.
Care Approach & Staff
Families have noted that the staff at the Area Agency On Aging genuinely care for their clients. Many reviews highlight the dedication of the caregivers, particularly in emergency situations where they have provided critical support. However, there are also concerns regarding the reliability of service delivery, with reports of staff not consistently showing up for scheduled appointments.
Who They Serve
The agency primarily serves seniors and medically frail individuals, with a specific focus on those facing economic challenges. They provide services to low-income minority individuals and older adults residing in rural areas, ensuring that support reaches those who need it most.
Room for Improvement
While many families appreciate the compassionate care provided, there are several areas identified for improvement. Issues with scheduling and availability of drivers have been raised, with some clients experiencing missed appointments and delays. Additionally, communication with staff has been described as lacking, with reports of rudeness and unresponsiveness in certain interactions.
Summary
Overall, the Area Agency On Aging of Western Arkansas offers vital services to the community, particularly for seniors and those in need of home health care. While the dedication of the staff is often praised, challenges with reliability and communication have been noted. Families considering this agency may want to weigh these factors when looking for support services.
