Overview
Angels of Care Pediatric Home Health, located in Raleigh, North Carolina, is a nurse-owned and operated home health agency dedicated to serving the special needs community. The agency offers a variety of home health services tailored to pediatric patients, including private duty nursing, skilled nursing visits, respite care, and therapy services such as occupational, physical, and speech therapy. With a team of over 4,000 professionals, Angels of Care aims to provide compassionate and personalized care to children and their families.
Services & Support
Angels of Care provides a comprehensive range of services designed to meet the unique needs of pediatric patients. Their offerings include private duty nursing, hourly nursing care, respite care, and various therapy services. Families have expressed appreciation for the agency’s commitment to person-centered care, with many noting the dedication of the staff to meet the individual needs of each child.
Care Approach & Staff
The staff at Angels of Care is frequently described as compassionate and supportive. Families have noted the responsiveness of the administrative team in addressing questions and concerns. The agency emphasizes a team-oriented environment where employees feel supported, which in turn enhances the care provided to clients. However, some reviews indicate that communication and training could be improved, particularly regarding expectations and documentation practices.
Who They Serve
Angels of Care primarily serves pediatric patients with special needs, providing essential health care services to support their development and well-being. The agency caters to families looking for reliable caregivers who can meet their child’s specific health requirements.
What Families Say
Feedback from families highlights a mix of experiences with Angels of Care. Many parents commend the agency for its dedication and the quality of care provided by the staff. They appreciate the personalized approach and the willingness of caregivers to go above and beyond for their children. Conversely, some former employees have raised concerns about management practices and communication issues, suggesting that these areas may need attention for overall improvement.
Room for Improvement
Several reviews indicate that there are challenges related to communication and training within the agency. Some staff members reported a lack of clarity regarding expectations and procedures, which has led to frustration. Additionally, concerns about pay practices and job security have been noted, particularly regarding compensation for charting and other non-client hours.
Summary
Angels of Care Pediatric Home Health in Raleigh, North Carolina, offers a wide range of home health services for pediatric patients, supported by a dedicated team of professionals. While many families express gratitude for the compassionate care their children receive, there are also notable concerns regarding communication and management practices that could benefit from improvement. Families considering Angels of Care may find a supportive environment, but should also be aware of the mixed feedback regarding staff experiences.
