Overview
Angel of Mercy Elder Care, located in Birmingham, Alabama, provides home health care services with a focus on compassion and individualized attention. The facility operates within the Rocky Ridge retirement community, where they have been caring for residents for many years. Families often remark on the dedication of the staff, who strive to treat each resident as they would their own family members.
Services & Support
Angel of Mercy Elder Care offers a range of services aimed at assisting residents with daily tasks, providing companionship, and addressing specific care needs. Reviews indicate that the staff is attentive and goes above and beyond to ensure that residents feel supported and cared for, particularly during challenging times.
Care Approach & Staff
The staff at Angel of Mercy is frequently described as compassionate and patient. Many families appreciate the open lines of communication with management, which fosters a collaborative approach to care. However, there are mixed reviews regarding staff professionalism, with some families noting experiences of unresponsiveness or lack of attentiveness from certain caregivers.
Who They Serve
Angel of Mercy Elder Care serves residents of the Rocky Ridge retirement community, providing care for elderly individuals who require additional support. Families have shared their experiences with both short-term and long-term care, highlighting the importance of personalized attention in enhancing the quality of life for their loved ones.
What Families Say
Family feedback on Angel of Mercy Elder Care is varied. Many families express gratitude for the care their loved ones receive, emphasizing the emotional connection formed between staff and residents. Positive reviews highlight the efforts of the staff to create a comforting environment. Conversely, some families have raised concerns about specific incidents of care and staff behavior, calling for improvements in professionalism and attentiveness.
Room for Improvement
There are noted areas for improvement, particularly regarding staff responsiveness and attentiveness. Some families have reported issues with caregivers being distracted or unprofessional, which has affected the quality of care. Addressing these concerns may enhance the overall experience for residents and their families.
Summary
Angel of Mercy Elder Care provides essential home health care services in Birmingham, Alabama, focusing on compassionate and individualized care for residents of the Rocky Ridge retirement community. While many families commend the dedication of the staff and the emotional support provided, there are also calls for improvements in staff professionalism and responsiveness. Families considering this service should weigh the positive experiences against the concerns raised in reviews.
