Overview
Angel Hands Provider Services, located in El Paso, Texas, offers home health care services aimed at supporting individuals in their daily living activities.
Services & Support
The agency provides a range of home health care services, although specific details about the types of care offered are not outlined in the available information.
Care Approach & Staff
Feedback from clients indicates a mixed experience with the staff. While some reviews highlight the quality of social workers, others express concerns about the professionalism and training of the caregivers sent to clients. There are reports of staff members being unprepared or unfamiliar with their assigned tasks, which can impact the quality of care provided.
Who They Serve
Angel Hands Provider Services caters to individuals in need of home health care, including those requiring assistance with daily activities.
Room for Improvement
Several reviews point to issues with communication and reliability. Some clients expressed frustration over missed appointments and a lack of follow-up from management when concerns were raised. The responsiveness of management, particularly regarding scheduling and provider training, has been noted as an area that could benefit from improvement.
What Families Say
Client feedback varies significantly. While some families commend the quality of service provided by certain staff members, others have reported negative experiences, particularly regarding the professionalism of management and the reliability of caregivers. Issues such as unreturned calls and untrained staff have been highlighted, leading to dissatisfaction among some clients.
Summary
In summary, Angel Hands Provider Services provides home health care in El Paso, Texas, with a focus on supporting clients in their daily needs. However, the agency faces challenges related to communication and staff training, which have impacted client satisfaction. Families considering this service may want to weigh the positive experiences alongside the concerns raised in reviews.
