Overview
Andwell Health Partners, located in Lewiston, Maine, is dedicated to enhancing the quality of life through innovative and compassionate medical care. As Maine’s largest independent non-profit home healthcare organization, they have been providing health, hospice, and care management services since 1966.
Services & Support
Andwell Health Partners offers a range of services including home health care, hospice care, and social worker support. Their hospice services have received positive feedback for being compassionate and thoughtful, particularly during challenging times for families. Many families have expressed gratitude for the support provided by the staff during end-of-life care, highlighting the importance of their compassionate approach.
Care Approach & Staff
The organization emphasizes a compassionate care philosophy, which is reflected in the experiences shared by families. Many reviewers noted the professionalism and warmth of the staff, particularly in the hospice setting. However, some families reported negative experiences, citing a lack of organization and professionalism among certain staff members. While some caregivers are praised for their dedication and care, there are concerns about the inconsistency of service quality.
Who They Serve
Andwell Health Partners serves a diverse clientele, including individuals requiring home health services and those in need of hospice care. Families have expressed appreciation for the support provided to both patients and their loved ones, particularly during difficult health transitions.
What Families Say
Feedback from families is mixed. While many commend the compassion and professionalism of the staff, particularly in hospice care, others have reported experiences of unprofessional behavior and a lack of empathy from certain team members. Some families felt that their loved ones were treated more like numbers than individuals, which has led to concerns about the overall quality of care.
Room for Improvement
Several reviews indicate areas for improvement, particularly regarding staff training and the consistency of care. Families have noted instances of unorganized service and a perceived lack of compassion from some staff members. Addressing these concerns could enhance the overall experience for families seeking support.
Summary
Andwell Health Partners is a well-established organization in Lewiston, Maine, providing essential home health and hospice services. While many families appreciate the compassionate care offered, there are notable concerns regarding staff professionalism and service consistency. Families considering Andwell Health Partners may want to weigh these mixed experiences as they seek support for their loved ones.