Overview
American HomePatient, located in Ottumwa, Iowa, provides home health care services with a focus on managing chronic respiratory conditions and supporting patient mobility through durable medical equipment. The organization is known for its customized therapy programs tailored to individual needs.
Services & Support
American HomePatient offers a range of services designed to assist patients in managing chronic respiratory conditions effectively. They provide durable medical equipment to help maintain mobility at home and offer support for caregivers, particularly in ensuring proper nutrition for tube-fed patients. The company emphasizes the importance of ongoing support and tailored programs to meet the specific requirements of each patient.
Care Approach & Staff
The staff at American HomePatient are frequently described as caring and understanding, working collaboratively with patients to address their needs. Many reviews highlight the excellent customer service provided by the team, noting their knowledge and willingness to assist. However, some feedback indicates challenges with the phone system, which may affect communication with the office.
What Families Say
Families have shared positive experiences regarding the attentiveness and support from the staff at American HomePatient. One review mentions a long-standing relationship with the company, noting that their caring approach has remained consistent over the years. While many appreciate the helpfulness of the staff, there are concerns regarding the automated phone system, which some found difficult to navigate, leading to frustration in reaching the right individuals.
Room for Improvement
Several reviews mention difficulties with the phone system, particularly the automated features that make it challenging to leave voicemails or connect directly with specific staff members. Additionally, some customers noted that there seemed to be insufficient staff available to handle inquiries effectively, leading to longer wait times for assistance.
Summary
American HomePatient in Ottumwa, Iowa, is recognized for its compassionate and knowledgeable staff who provide essential support for patients managing chronic respiratory conditions. While families appreciate the quality of care and service, improvements in the communication process, particularly regarding the phone system, could enhance the overall experience for clients.
