Overview
american arch home health care & personal assistance agency llc, located in El Paso, Texas, is dedicated to providing quality home health solutions for individuals and families. Their mission is to assist clients with daily living activities, allowing them to remain in the comfort of their own homes for as long as possible.
Services & Support
The agency offers a range of home health services aimed at supporting clients in their daily activities. While specific services are not detailed in the reviews, the emphasis is on personalized care and assistance, which is a central aspect of their mission.
Care Approach & Staff
American Arch Home Health Care emphasizes a caring and loving approach to their services, with a focus on training for care attendants. However, reviews indicate significant issues with communication and organization within the agency. Some employees have expressed frustration over lack of response from management and delays in payment, which has raised concerns about the overall professionalism of the agency.
Who They Serve
The agency serves individuals and families in need of home health support, particularly those requiring assistance with daily living activities. They have been noted for their commitment to providing care that feels personal and family-oriented.
Service Area
American Arch Home Health Care operates in El Paso, Texas, although further details on specific service locations within the city are not provided.
Scheduling & Availability
Reviews suggest that there may be challenges with reaching the agency for scheduling and inquiries, as multiple clients and employees have reported difficulties in contacting them by phone or email.
What Families Say
Feedback from families is mixed. While some clients have praised the agency for their caring nature and dedication to improving care services, others have raised serious concerns about communication, responsiveness, and payment issues. Several reviews highlight a lack of organization and support for both clients and employees, with multiple individuals recommending that families seek alternative providers.
Room for Improvement
There are notable areas for improvement within American Arch Home Health Care. Clients and employees have reported issues with communication, including difficulty in reaching the agency by phone and receiving timely responses to inquiries. Additionally, concerns about timely payments for staff have been raised, suggesting a need for better organizational practices.
Summary
In summary, American Arch Home Health Care & Personal Assistance Agency LLC offers home health services in El Paso, Texas, with a focus on personalized care. However, the agency faces significant challenges regarding communication, organization, and employee satisfaction, which potential clients and their families may want to consider when evaluating their options for home health care.
