Overview
Amedisys Home Health Care, located in Norfolk, Virginia, provides high-quality home health care services to individuals recovering from surgery or illness, as well as those living with chronic health conditions. Their team is composed of trained professionals who are available 24/7 for urgent needs, ensuring that patients receive care in the comfort of their own homes.
Services & Support
Amedisys offers a range of services including nursing care, physical therapy, occupational therapy, speech therapy, and social work support. The caregivers are noted for their professionalism and dedication, playing a significant role in the recovery of their patients. Many families have expressed gratitude for the support and thoroughness of the staff, especially in providing wound care and rehabilitation services.
Care Approach & Staff
The staff at Amedisys is described as friendly, professional, and knowledgeable. Families have appreciated the efforts of the caregivers, particularly in how they explain procedures and engage with patients. However, there have been some concerns regarding communication, with instances where urgent messages were not returned promptly, which has caused frustration among some families.
Who They Serve
Amedisys serves a diverse range of patients, including elderly individuals and those recovering from surgical procedures. Families have highlighted the compassionate care provided, especially in instances involving complex health needs such as wound care and rehabilitation therapy.
Room for Improvement
While many families have praised the quality of care, there have been some concerns regarding management and communication. Instances of delays in response to urgent issues and inconsistencies in staff knowledge about patient care protocols have been noted. Addressing these areas could enhance the overall experience for patients and their families.
What Families Say
Feedback from families indicates a mix of satisfaction and areas for improvement. Many have expressed appreciation for the care provided by specific nurses and therapists, noting their expertise and empathy. However, some families have reported issues with communication and coordination, which have impacted their overall experience with the service.
Summary
Amedisys Home Health Care in Norfolk, Virginia, offers a comprehensive range of home health services tailored to meet the needs of patients recovering from various health challenges. While the care team is generally well-regarded for their professionalism and compassion, there are opportunities for improvement in communication and management practices. Families looking for support in home health care may find Amedisys a viable option, particularly for nursing and rehabilitation services.
