Overview
Altra Homecare of South Bend, located in South Bend, Indiana, is a community-based Personal Services agency focused on providing individualized care in the comfort of clients’ homes. With a commitment to prioritizing clients’ health, Altra Homecare aims to create a supportive environment for both clients and caregivers.
Services & Support
Altra Homecare offers a range of home care services tailored to meet the unique needs of each client. Before beginning services, an Altra team member conducts a free in-home consultation to develop a personalized care plan. The agency emphasizes the importance of hiring professional caregivers who treat clients like family, adhering to their guiding philosophy known as the “Grandmom Rule.” This principle ensures that only caregivers who would be trusted to care for their own family members are employed.
Care Approach & Staff
The staff at Altra Homecare is noted for their friendliness and professionalism. Reviews highlight the positive work culture and the supportive environment fostered by the leadership. Employees appreciate the detailed onboarding process and the ongoing training provided, which includes hands-on training and patient care techniques. Caregivers are encouraged to communicate openly, ensuring they are not overwhelmed and can provide the best care possible.
Who They Serve
Altra Homecare serves a diverse clientele, including veterans and individuals requiring assistance through Medicaid. The agency focuses on providing quality in-home care to ensure that clients receive the support they need in a familiar environment.
What Families Say
Families and employees alike have praised Altra Homecare for its commitment to quality care and employee satisfaction. Many reviews mention the great support from the office staff and the kindness of the caregivers. Clients appreciate the friendly interactions and the genuine care shown by the agency. Overall, families express high levels of satisfaction and a strong recommendation for the services provided.
Room for Improvement
While many reviews are positive, there may be areas for growth in communication and responsiveness as the agency continues to expand. Some families have noted that as the company grows, maintaining the same level of personalized service will be crucial.
Summary
Altra Homecare of South Bend is dedicated to providing quality, personalized home care services in a supportive environment. With a strong emphasis on hiring compassionate caregivers and maintaining open communication, the agency strives to meet the needs of its clients while fostering a positive workplace culture. Families looking for home care services can feel confident in the care provided by Altra Homecare.
