Overview
Almost Family Home Care, located in West Palm Beach, Florida, is dedicated to helping individuals maintain their independence while receiving care in the comfort of their homes. Their mission focuses on providing personalized assistance, including grooming, light housekeeping, transportation, and errand running. They offer 24/7 support to ensure patients and families can achieve the quality of life they deserve.
Services & Support
Almost Family Home Care provides a range of services tailored to the needs of their clients. Their caregivers assist with personal care, light housekeeping, transportation, and errands. They emphasize a compassionate approach, aiming to create a supportive environment for those they serve.
Care Approach & Staff
The agency prides itself on having a team that is described as professional, compassionate, and dependable. Many families have noted the staff’s genuine care and dedication, with some expressing that they felt like family during their interactions. However, experiences can vary, with some clients reporting issues related to communication and reliability.
Who They Serve
Almost Family Home Care serves a diverse clientele, including elderly individuals requiring assistance with daily activities. Families have shared positive experiences regarding the care provided to their loved ones, particularly highlighting the support given to grandmothers and other elderly family members.
What Families Say
Feedback from families is mixed. Many express gratitude for the compassionate care and support provided by the staff, noting their responsiveness and professionalism. However, several reviews indicate serious concerns about reliability, with reports of missed appointments and inadequate communication from the office. Some families have experienced frustration due to no-shows and a lack of follow-through regarding caregiver assignments.
Room for Improvement
There are notable concerns regarding the reliability of service and communication within Almost Family Home Care. Multiple families have reported instances of caregivers not showing up as scheduled, leading to significant distress and disruption. Additionally, some clients have expressed dissatisfaction with the office’s responsiveness to complaints and issues, suggesting that improvements in these areas are necessary for better service delivery.
Summary
Almost Family Home Care offers a range of in-home care services aimed at supporting independence for clients in West Palm Beach, Florida. While many families appreciate the compassionate care provided by the staff, there are significant concerns regarding reliability and communication. Potential clients may want to weigh these factors carefully when considering their options for home health care.
