Overview
All Valley Home Care Services, located in Reno, Nevada, is an in-home care agency dedicated to providing compassionate quality senior home care. They offer a range of services including assistance with bathing, housekeeping, and other daily activities to help clients maintain their independence at home. With over 20 years of experience, the agency aims to simplify the process of acquiring senior care, including understanding Medicare & Medicaid and other community resources.
Services & Support
All Valley Home Care Services provides various home care services designed to assist seniors and disabled individuals in living independently. Their offerings encompass daily living support, which includes personal care tasks and housekeeping. The agency emphasizes its commitment to helping clients navigate the complexities of health care laws and financial options available for senior care.
Care Approach & Staff
Reviews indicate a mixed experience regarding the staff’s reliability and professionalism. Some clients reported issues with caregivers arriving late or leaving early, which has raised concerns about the agency’s adherence to scheduled appointments. Additionally, there have been comments about caregivers not being adequately trained to meet client needs, leading to frustration among families who expect a higher level of service.
Who They Serve
All Valley Home Care Services primarily serves seniors and disabled individuals who require assistance with daily activities. The agency focuses on providing support that allows clients to remain in their homes while receiving the care they need.
What Families Say
Feedback from families has been notably critical, with several reviews highlighting the lack of professionalism among caregivers. Clients have expressed dissatisfaction with caregivers’ tardiness and their perceived lack of commitment to the job. Some families also noted that communication from the agency regarding scheduling issues was inadequate, contributing to a sense of frustration and disappointment with the service provided.
Room for Improvement
There are recurring themes in the reviews that point to a need for improvement in caregiver training and reliability. Families have voiced concerns over caregivers being ill-equipped to handle client needs and the agency’s overall responsiveness to scheduling issues. Addressing these areas could enhance the quality of service and client satisfaction.
Summary
All Valley Home Care Services offers a range of in-home care options designed to support seniors and individuals with disabilities in Reno, Nevada. While the agency has a long history of service, feedback suggests there are significant areas for improvement, particularly in caregiver reliability and training. Families considering this agency may want to weigh these factors carefully against their specific needs.
