Overview
Akron Children’s Home Care, located in Akron, Ohio, offers in-home medical care for infants, children, and teens who require specialized treatment and medical supplies. Despite the services they provide, many families have reported significant challenges in communication and supply fulfillment.
Services & Support
The home care service aims to provide essential medical supplies and equipment for children with special needs. However, numerous reviews indicate that families often experience delays and difficulties in receiving necessary supplies, particularly formula and other nutritional items. Many parents have expressed frustration over the inconsistency in service delivery, with some supplies arriving late or not at all.
Care Approach & Staff
Families have noted that the staff’s approach to customer service can feel impersonal. Communication primarily occurs through voicemail, which many reviewers have criticized for being unresponsive. Parents frequently report leaving numerous voicemails without receiving callbacks, leading to concerns about the care and attention given to their children’s needs.
Who They Serve
Akron Children’s Home Care serves children with special medical requirements, including those needing nutritional support through formula and other supplies. Many families relying on this service have expressed that their children’s health and nutritional needs are at risk due to the lack of timely responses and reliable supply deliveries.
Room for Improvement
A common theme in reviews is the difficulty in reaching the provider for support and the slow response times regarding supply orders. Families have reported waiting weeks for essential items and struggling with communication barriers that hinder their ability to get timely assistance.
Summary
While Akron Children’s Home Care aims to provide vital services for children with special needs, the feedback from families highlights significant challenges in communication and supply fulfillment. The ongoing issues with voicemail responsiveness and delays in receiving necessary supplies have led many families to seek alternative options for their home care needs.
