Overview
Advanced Care Partners (ACP), located in Atlanta, Georgia, provides home health care services for medically fragile children and adults. The company offers in-home nursing and personal care support services, aiming to deliver exceptional care through a family-oriented approach.
Services & Support
ACP specializes in pediatric home care and adult home care, as well as school care and medical daycare services. Their caregivers are described as feeling like family, indicating a focus on building trusting relationships with their clients.
Care Approach & Staff
The staff at ACP is noted for their commitment to patient care and their efforts to provide supportive solutions for families. Some reviews highlight the dedication of the team, emphasizing their heart and care for the patients they serve. However, there are contrasting sentiments regarding the competency of the nursing staff, with some families expressing concerns about the skills and reliability of the nurses provided.
Who They Serve
ACP serves a diverse clientele, focusing on medically fragile children and adults. Families have reported mixed experiences, with some praising the care provided while others have expressed dissatisfaction with the availability and quality of nursing staff.
What Families Say
Feedback from families has been varied. Some reviews commend the organization for their compassionate care and dedication to families, noting that the staff often goes above and beyond. Conversely, several families have raised significant concerns about communication, scheduling issues, and the turnover rate of nursing staff. Instances of inadequate care leading to serious concerns have also been reported, highlighting a need for improvement in staff training and reliability.
Room for Improvement
A recurring theme in the reviews is the lack of effective communication from the scheduling team and the challenges in maintaining a consistent nursing staff. Families have noted difficulties in obtaining timely replacements for nurses who leave, leading to prolonged gaps in care. Additionally, some families expressed disappointment with the decision to change insurance providers, which they felt negatively impacted the quality of care.
Summary
In summary, Advanced Care Partners (ACP) offers a range of home health care services in Atlanta, Georgia, with a focus on pediatric and adult care. While some families appreciate the compassionate approach of the staff, there are significant concerns regarding the reliability and skill level of the nursing staff, as well as communication and scheduling practices. Families considering ACP may wish to weigh these factors carefully based on their specific needs.
