Overview
Adept Health Care Service Inc, located in Troy, New York, provides personalized health care services to the local community. The company is noted for its dedicated staff and a variety of home health care offerings, although experiences with customer service and billing practices have been mixed.
Services & Support
Adept Health Care Service Inc offers a range of home health care services, including the provision of medical equipment such as CPAP machines. However, some clients have reported issues with receiving timely supplies and follow-ups, particularly for critical items like special formulas for terminally ill patients.
Care Approach & Staff
The staff at Adept Health Care Service Inc is frequently described as friendly and caring. One reviewer highlighted the efforts of a specific staff member who took the time to ensure that they understood their care needs. However, there were also instances where clients experienced delays in communication and assistance, particularly when trying to resolve billing issues or obtain necessary supplies.
Who They Serve
Adept Health Care Service Inc serves individuals in need of home health care services in the Troy area, including those requiring specialized medical equipment and supplies. The company has been utilized by clients with various health needs, including those who are terminally ill.
Service Area
Adept Health Care Service Inc operates primarily in Troy, New York, catering to the local community and surrounding areas.
Scheduling & Availability
Clients have reported difficulties in reaching the company for scheduling needs and follow-ups. Some have expressed frustration over the lack of communication regarding their accounts and the status of their supplies.
Insurance & Billing
Several reviews indicate that there are significant issues with billing practices at Adept Health Care Service Inc. Clients have mentioned unexpected charges and difficulties in obtaining refunds. There have also been reports of problems related to insurance communications, leading to delays in service provision.
What Families Say
Feedback about Adept Health Care Service Inc is varied. While some families appreciate the compassionate care provided by staff members, others have expressed serious concerns regarding customer service, particularly in relation to billing and supply delivery. Instances of poor communication and unresolved issues have led some clients to seek alternatives for their health care needs.
Room for Improvement
Common themes in reviews highlight a need for improved communication and responsiveness from the company’s staff, especially regarding billing inquiries and supply deliveries. Clients have expressed frustration over the lack of follow-up and the need for more efficient handling of their accounts.
Summary
Adept Health Care Service Inc in Troy, New York, offers personalized home health care services, but experiences with the company vary widely. While some clients commend the caring nature of the staff, others have raised significant concerns about billing practices and communication challenges. Families considering Adept Health Care Service Inc may want to weigh these factors carefully based on their specific needs.