Overview
Addus HomeCare, located in Medford, Oregon, has been a provider of personal home care and support services for over 40 years. The organization emphasizes high-quality, cost-effective care that enables individuals to remain in the comfort of their own homes. Their caregivers are dedicated to building meaningful relationships with clients and providing assistance tailored to individual needs.
Services & Support
Addus HomeCare offers a range of in-home supportive services, including assistance with daily living activities, medical and skilled healthcare services, and comfort care for both patients and their families. The organization aims to ensure that clients receive the support they need in a familiar environment.
Care Approach & Staff
The caregivers at Addus HomeCare are described as compassionate and engaged, focusing on the needs of their clients. However, some reviews indicate inconsistencies in the quality of care provided, with reports of caregivers being unprepared or unable to meet specific client needs.
Who They Serve
Addus HomeCare serves a diverse clientele, including individuals recovering from surgery and those requiring ongoing assistance due to age or health conditions. The organization aims to support those who wish to maintain their independence at home.
What Families Say
Feedback from families is mixed. Many appreciate the compassion shown by caregivers, noting that they provide excellent support when present. However, there are significant concerns about reliability, with some families reporting no-shows and lack of communication from the office staff. Instances of unprofessional behavior from certain staff members have also been highlighted, which has led to frustration among clients and their families.
Room for Improvement
Several reviews point to a need for better communication and organization within Addus HomeCare. Families have expressed dissatisfaction with the scheduling process and responsiveness of office staff, indicating that improvements could enhance the overall experience for clients.
Summary
Addus HomeCare in Medford, Oregon, provides a range of in-home care services aimed at supporting individuals in their own homes. While many caregivers are praised for their kindness and dedication, issues with communication and reliability have been noted by families. Addressing these concerns could improve the quality of service and client satisfaction.
