Overview
Addus HomeCare, located in Champaign, Illinois, has been providing personal home care and support services for over 40 years. The organization aims to deliver high-quality, cost-effective care that enables individuals to remain comfortably in their homes. Their caregivers are dedicated to building meaningful relationships with clients and supporting their needs.
Services & Support
Addus HomeCare offers a range of in-home services including assistance with daily living activities, medical and skilled healthcare services, and comfort care for both patients and families. Their approach emphasizes attentive care tailored to the individual needs of clients.
Care Approach & Staff
The caregivers at Addus HomeCare are described as engaged and compassionate, finding meaning in their roles by serving those in need. However, some reviews indicate challenges with staff communication and overall organization within the Champaign office. Experiences shared by families highlight issues with responsiveness and a lack of empathy from some staff members.
Who They Serve
Addus HomeCare serves a diverse clientele, focusing on individuals who require assistance to maintain their independence at home. While the organization aims to support various patient needs, some families have expressed dissatisfaction with the level of service provided.
Service Area
The primary service area for Addus HomeCare includes the Champaign region, but the organization operates in various states across the nation.
Scheduling & Availability
Families have reported difficulties in reaching the office, with issues related to phone responsiveness and call-backs. Some clients have noted that the staff is often unavailable or slow to respond, which can lead to frustration during critical times.
What Families Say
Feedback from families has been mixed. While some caregivers are praised for their dedication, numerous reviews reflect negative experiences concerning staff professionalism and communication. Families have expressed concerns about the treatment of both clients and employees, describing instances of unprofessional behavior and a lack of support during urgent situations.
Room for Improvement
Multiple reviews indicate a need for improvement in communication and responsiveness from the staff at the Champaign branch. Families have highlighted issues with call returns and the overall organization of services, suggesting that these areas require attention to enhance the client experience.
Summary
In summary, Addus HomeCare in Champaign, Illinois, has a long history of providing home care services, but customer feedback points to significant areas for improvement. While the organization strives to offer compassionate care, many families have reported challenges with staff communication and professionalism, impacting their overall experience.
