Overview
AccentCare Home Health in affiliation with Baylor Scott & White Health, located in Temple, Texas, aims to provide skilled nursing and rehabilitative therapies to help clients achieve optimal health and independence at home. The agency offers a range of services, including home health and hospice care, with a focus on delivering compassionate care to patients and their families.
Services & Support
AccentCare offers various services designed to support individuals recovering from hospital stays or managing chronic conditions. Their offerings include skilled nursing, rehabilitative therapy, and behavioral health support for patients experiencing late-life depression and dementia. This comprehensive approach is intended to facilitate a smoother recovery process and enhance overall well-being.
Care Approach & Staff
While some families have reported positive experiences with the staff, noting that certain caregivers are attentive and dedicated, there have been consistent concerns regarding punctuality and communication. Instances of caregivers failing to show up or not providing clear information about their schedules have been highlighted. Families have expressed frustration over the lack of accountability and the need to repeatedly communicate care requirements.
Who They Serve
AccentCare primarily serves individuals who require assistance after hospital discharges or those managing ongoing health conditions. The agency is committed to providing care tailored to the unique needs of each patient, ensuring that they receive the support necessary for their recovery and daily living.
What Families Say
Feedback from families has been mixed. Some have appreciated the care provided by individual staff members, describing them as compassionate and effective in their roles. However, others have voiced significant dissatisfaction, particularly regarding missed appointments and inadequate communication from the company. One family mentioned that their experience was so troubling that they sought care from a different provider. Despite these challenges, there are indications that improvements have been made following direct communication with the company.
Room for Improvement
Several reviews indicate a need for improvement in communication and reliability. Families have expressed concerns about the inability to reach the company for scheduling and the lack of follow-through regarding caregiver assignments. Addressing these issues could enhance the overall experience for clients and their families.
Summary
AccentCare Home Health in affiliation with Baylor Scott & White Health provides a range of home health and hospice services in Temple, Texas. While the agency aims to deliver high-quality care, feedback suggests that there are areas requiring attention, particularly in terms of communication and staff reliability. Families considering this provider may want to weigh the reported experiences when making their decision.
