Overview
A Miracle Home Care, located in Cincinnati, Ohio, is a home health care provider that offers a variety of services to assist families in need of support for their loved ones. The agency emphasizes the importance of emotional care in enhancing overall well-being. They are recognized for their skilled nursing care, personal care services, and transportation options, with a focus on maintaining quality and compassionate care for clients.
Services & Support
A Miracle Home Care provides skilled nursing services, including assistance with complex medical needs such as changing dressings, administering intravenous medications, and colostomy care. They also offer personal care for those requiring daily assistance, companionship, or support during recovery from illness. Additionally, the agency provides non-emergency medical transportation services for clients needing rides to medical appointments and other events.
Care Approach & Staff
The agency aims to create a compassionate and supportive environment for both clients and staff. While some caregivers are described as friendly and helpful, experiences with the scheduling and management have raised concerns among families and employees. Communication issues have been noted, particularly regarding scheduling and the responsiveness of office staff. Some caregivers express satisfaction with their roles, citing appreciation for their hard work and the flexibility of their schedules.
Who They Serve
A Miracle Home Care primarily serves elderly clients who require assistance due to health conditions or daily living challenges. The agency is also a resource for families looking for companionship and support for their loved ones during difficult times.
Scheduling & Availability
There have been mixed reviews regarding the scheduling process. Some families reported that the scheduling staff were pushy and did not effectively communicate with caregivers, leading to repeated visits even after declines were made. This inconsistency has been a source of frustration for both clients and staff.
What Families Say
Feedback from families is varied. While some clients appreciate the care provided by individual aides, others have expressed dissatisfaction with the overall management and communication within the company. Positive comments highlight specific aides who are noted for their compassion and professionalism, while negative reviews often emphasize issues with scheduling and the office staff’s responsiveness.
Room for Improvement
Several reviewers pointed out that the agency could benefit from improving its communication practices, particularly between the office and caregivers. Concerns about the professionalism of management and the treatment of staff were also raised, indicating a need for a more supportive and respectful workplace environment.
Summary
A Miracle Home Care offers a range of services designed to support elderly clients and their families. While the agency has received praise for individual caregivers and their compassionate care, there are significant concerns regarding scheduling practices and management communication. Families considering A Miracle Home Care should weigh these factors carefully based on their specific needs and experiences shared by others.
