Overview
Continue Care Home Health Agency, located in Cheyenne, Wyoming, provides a range of home health services to support individuals in their recovery and daily living. The agency offers skilled nursing, physical therapy, occupational therapy, speech therapy, social worker support, and assistance from certified nursing assistants (CNA) and home health aides.
Services & Support
The agency specializes in various home health services, including skilled nursing and a variety of therapies such as physical, occupational, and speech therapy. Additionally, they provide social worker support to help families navigate care options and resources.
Care Approach & Staff
Feedback from families highlights the compassionate care provided by the staff. Specific team members have been noted for their exceptional support and encouragement, particularly during challenging transitions from hospital to home care. Families have expressed gratitude for the knowledge and assistance they received, which has helped them feel more confident in managing their loved ones’ care.
Who They Serve
Continue Care Home Health Agency serves individuals in need of home health services, including those recovering from surgeries or managing chronic health conditions. Their services are designed to assist patients and families in navigating the complexities of home care.
Service Area
The agency operates primarily in Cheyenne, Wyoming, providing localized support to the community.
Insurance & Billing
Some families have reported challenges with the agency’s billing processes. Concerns were raised about unexpected charges after services were rendered, leading to significant financial burdens for some clients. It has been suggested that clearer communication regarding potential costs and insurance coverage would be beneficial for families.
What Families Say
Families have shared mixed experiences with Continue Care Home Health Agency. While many have praised the quality of care and support received from the staff, others have expressed frustration with billing issues and unexpected costs. Positive reviews often highlight the staff’s compassion and helpfulness, while negative feedback focuses on the need for more transparency regarding financial responsibilities.
Room for Improvement
There are noted areas for improvement, particularly in the billing and insurance communication process. Families have indicated that clearer information regarding costs and coverage would enhance their experience and help avoid unexpected financial burdens.
Summary
Continue Care Home Health Agency in Cheyenne, Wyoming, provides essential home health services, including skilled nursing and various therapies. While many families appreciate the compassionate care from the staff, concerns regarding billing practices have been raised. Improved communication about costs and insurance coverage could enhance the overall experience for clients and their families.
