Overview
Home and Care Casper (Home&Care), located in Casper, Wyoming, offers a variety of personalized home health services designed to support individuals in the comfort of their own homes. Their services include skilled nursing, physical therapy, occupational therapy, speech therapy, social work, and home health aide services. The agency emphasizes compassionate care and aims to deliver effective support tailored to each client’s unique needs.
Services & Support
Home and Care Casper provides a comprehensive range of services, including skilled nursing for medication management, wound care, and disease education. Their physical therapy focuses on strengthening and mobility exercises to enhance clients’ independence, while occupational therapy assists individuals with daily tasks to promote overall wellbeing. The agency is committed to initiating care within 48 hours of receiving a referral, ensuring timely support for clients.
Care Approach & Staff
The team at Home and Care Casper is described as experienced and compassionate, with a strong dedication to making a positive difference in the lives of their patients. Many clients have noted the professionalism and tenacity of the staff, who work hard to provide quality care. However, some feedback indicates concerns regarding communication and responsiveness, particularly related to billing issues and follow-up.
Who They Serve
Home and Care Casper serves a diverse clientele, including individuals requiring skilled nursing and rehabilitation services. They focus on helping clients achieve optimal health and wellbeing while ensuring that care is delivered in a comfortable and familiar environment.
Service Area
In addition to Casper, Home and Care Casper proudly serves clients across various locations in Wyoming and Montana, including Sheridan, Gillette, Rapid City, Billings, and Yellowstone. This broad service area allows them to support many families in need of home health care.
What Families Say
Families have expressed gratitude for the agency’s presence in the community, highlighting the dedication of the staff and their commitment to patient care. Positive experiences include quick responses to referrals and the compassionate nature of the caregivers. However, some families have reported challenges with billing communication and a lack of responsiveness from the administrative team, which has led to frustration.
Room for Improvement
Several reviews pointed out issues with communication, particularly regarding billing inquiries and follow-up responses. Some clients expressed dissatisfaction with the customer service experience, specifically mentioning a need for improved communication from the administrative staff.
Summary
Home and Care Casper is a home health care agency that provides a range of services aimed at enhancing the quality of life for their clients. While many families appreciate the compassionate care and quick response times, there are areas for improvement, particularly in communication and administrative responsiveness. Overall, the agency is dedicated to delivering personalized care and support to individuals and families in need.
