Overview
VITAS Healthcare Inpatient Hospice Care, located in West Allis, Wisconsin, provides specialized hospice services for patients who require care beyond what can be managed at home. The facility focuses on delivering compassionate, around-the-clock care in a calm, home-like atmosphere, allowing families to feel supported during difficult times.
Services & Support
At VITAS, the care team consists of a physician, registered nurses, social workers, chaplains, and volunteers dedicated to managing symptoms and ensuring patient comfort. The unit also offers respite care for caregivers, allowing them a break while ensuring their loved ones receive the necessary support. Family visits are encouraged, and amenities such as a family room and kitchenette are available to enhance the experience.
Care Approach & Staff
Reviews highlight the compassionate nature of the staff, with many families expressing gratitude for the kindness and professionalism displayed by nurses and doctors. The team is described as going above and beyond to provide not only physical care but also emotional support for both patients and their families. The presence of chaplains offers additional comfort during challenging times, as they provide spiritual support and guidance.
Who They Serve
VITAS serves hospice patients who need more intensive care than can be provided at home. This includes individuals in various stages of illness, as well as their families, who may require support in navigating the emotional challenges associated with end-of-life care.
Living Options & Amenities
The inpatient unit at Ruth House is designed to create a peaceful environment for patients and their families. The facility allows unrestricted visits from family members and pets, fostering a sense of comfort. Families can also stay overnight and prepare home-cooked meals, which adds to the homelike atmosphere.
What Families Say
Feedback from families reflects a deep appreciation for the care provided at VITAS. Many describe the staff as “angels” who treated their loved ones with dignity and compassion. However, some reviews express concerns regarding communication and care consistency, highlighting the importance of clear communication throughout the hospice process.
Room for Improvement
While many families report positive experiences, there are concerns regarding communication breakdowns and instances of inadequate care. Some families have shared troubling experiences that suggest the need for improved oversight and responsiveness to patient needs.
Summary
VITAS Healthcare Inpatient Hospice Care in West Allis, Wisconsin, is dedicated to providing compassionate hospice care in a supportive environment. While the majority of reviews commend the staff for their kindness and professionalism, families are encouraged to remain vigilant and communicate openly about their loved ones’ care needs.