Overview
Professional Home Care Services, located in West Allis, Wisconsin, provides experienced skilled and non-skilled home health care. Their mission is to bring health care back to the home, ensuring that clients receive personalized attention in a familiar environment.
Services & Support
The company offers a range of home health care services, including personal care and support with daily living activities. They are noted for their flexibility in scheduling and willingness to accommodate changes as needed. For clients requiring assistance with light housework, the company has indicated that they may provide such support alongside personal care services.
Care Approach & Staff
Clients frequently highlight the professionalism and compassion of the caregivers. One caregiver, in particular, is noted for being punctual, friendly, and attentive to the needs of clients. Families appreciate that the staff takes the time to explain treatment options and never rushes through care, which is often a concern with other providers. The approach emphasizes building trusting relationships and providing thorough, individualized care.
Who They Serve
Professional Home Care Services primarily serves individuals in need of personal care and assistance with daily living activities. They cater to a variety of client needs, including those who may require support due to health conditions or age-related challenges.
Service Area
The company operates in West Allis, Wisconsin, and is focused on providing services to clients within this community.
What Families Say
Many families express high satisfaction with the care provided by Professional Home Care Services. They report that caregivers are consistently on time, polite, and dedicated to delivering quality care. One family member shared that their loved one’s condition improved significantly under the care of the staff, emphasizing the importance of consistent and attentive service. However, there are also some concerns regarding communication and clarity about services offered, particularly in initial interactions.
Room for Improvement
Some clients have experienced confusion regarding the services provided and the communication process. There have been instances where expectations about personal care versus light housework were unclear, leading to disappointment. Improving clarity in communication and ensuring that all client needs are thoroughly understood could enhance the overall experience.
Summary
Professional Home Care Services is a trusted provider of home health care in West Allis, Wisconsin, known for their compassionate and professional staff. While many families have had positive experiences and commend the caregivers for their dedication, there are areas for improvement in communication regarding service offerings. Overall, they are considered a valuable resource for families seeking personalized care for their loved ones.
