Overview
Heritage West Allis, located in West Allis, Wisconsin, is a vibrant 78-unit senior living community that offers Assisted Living, Independent Living, and Memory Care services. This facility aims to provide a homelike atmosphere combined with unique amenities and a multidisciplinary staff dedicated to high levels of care.
Services & Support
Heritage West Allis provides a range of services including Assisted Living, Memory Care, and Independent Living. The Assisted Living community allows seniors to maintain their independence while receiving necessary support. Memory Care services are tailored for residents with Alzheimer’s or other dementia needs, featuring compassionate 24/7 care and alternative therapies.
Dining & Activities
Residents at Heritage West Allis can enjoy various dining experiences, including holiday family dinners that have received positive feedback for their excellent food and festive atmosphere. The community also organizes coordinated activities and outings, which contribute to an engaging environment for residents.
Who They Serve
Heritage West Allis serves seniors who require different levels of care, from independent living to specialized memory care. The facility is designed to accommodate a range of needs, ensuring a supportive environment for all residents.
Room for Improvement
While many residents and their families appreciate the care provided by the staff, there are significant concerns regarding cleanliness and management. Issues such as bed bugs and roaches have been reported, along with complaints about the responsiveness of the management team and the overall maintenance of the facility.
What Families Say
Feedback from families is mixed. Some express gratitude for the care their loved ones receive, highlighting the kindness of the staff and the quality of food. However, others have raised serious concerns about hygiene issues and management responsiveness, with some stating they would not recommend the facility due to negative experiences.
Summary
Heritage West Allis offers a range of senior living options with a focus on providing quality care in a homelike environment. While there are positive aspects noted in terms of staff interaction and dining experiences, significant concerns about cleanliness and management practices have been highlighted by some families. It is advisable for prospective residents and their families to consider these factors when evaluating this community.
