Overview
Luther Manor, located in Wauwatosa, Wisconsin, is a non-profit Life Plan Community dedicated to enriching the lives of older adults for over 55 years. Offering a comprehensive range of services, Luther Manor provides Independent Living, Supportive Living, Assisted Living, Skilled Nursing, Short-Term Rehabilitation, Respite Care, Memory Care, and Hospice Care, along with an Adult Day Program. The community is set on a beautiful 29-acre campus designed to promote a healthy and active lifestyle.
Services & Support
Luther Manor offers a continuum of care that allows residents to transition seamlessly between different levels of support as their needs change. The community features on-site medical, therapy, and dental clinics, ensuring that residents have access to essential health services. Additionally, there are over 30 weekly life enrichment activities aimed at encouraging physical, mental, and spiritual engagement.
Care Approach & Staff
While many families have praised the staff for their dedication and support, experiences vary significantly. Some reviews highlight the positive interactions with staff members like the admissions team, who are noted for their patience and thoroughness in addressing questions. However, there are concerning reports regarding the attitudes of certain nursing staff, with allegations of neglect and disrespect impacting the care experience for some residents.
Who They Serve
Luther Manor serves a diverse range of older adults, offering specialized care for those requiring assistance in daily living, skilled nursing, and hospice services. Families have shared stories of successfully transitioning loved ones into the community, emphasizing the supportive nature of the admissions process.
Levels of Care
The facility provides multiple levels of care, including Assisted Living, Skilled Nursing, and Memory Care. This variety allows residents to receive tailored support based on their individual health needs and personal circumstances. The facility’s Life Plan approach ensures that as residents’ needs evolve, they can access appropriate care without the stress of relocating.
Dining & Activities
Luther Manor promotes an active lifestyle with numerous dining options and activities. However, some reviews have raised concerns about food quality, with reports of cold meals affecting residents’ dining experiences. On the positive side, the community offers various activities designed to foster social interaction and engagement among residents.
What Families Say
Families have shared mixed experiences regarding care at Luther Manor. While many appreciate the welcoming environment and support from staff members like Natalie Singh, others have reported serious issues related to neglect and inadequate responses from nursing staff. These contrasting experiences underline the importance of thorough research and consideration when choosing a care facility.
Room for Improvement
Several reviews indicate a need for improvements in staff attitudes and responsiveness, particularly in nursing care. Concerns about neglect and communication issues suggest that management may need to address training and staffing levels to ensure a consistently compassionate and supportive environment for all residents.
Summary
Luther Manor offers a wide range of senior care services within a vibrant community setting in Wauwatosa, Wisconsin. While many families have had positive experiences with the admissions process and certain staff members, there are notable concerns regarding the quality of nursing care and food services. Families considering Luther Manor should weigh both the supportive community environment and the mixed feedback regarding care quality.
