Overview
Supportive Home Care Options, located in Wauwatosa, Wisconsin, provides in-home supportive and homemaking services to Family Care members. Their mission is to assist frail elders and adults with disabilities in maintaining their health, safety, and independence in their homes.
Services & Support
Supportive Home Care Options offers a range of services focused on personal care and activities of daily living. They aim to support clients in leading independent lives while ensuring their safety and well-being.
Care Approach & Staff
The organization strives to create a supportive environment for both clients and staff. While some reviews highlight helpful staff members, there are also concerns about communication and organization within the office. Reports indicate that staff can face challenges such as reaching supervisors and receiving timely responses.
Who They Serve
Supportive Home Care Options primarily serves Family Care members, including frail elders and adults with disabilities who require assistance with daily activities.
Service Area
The services are offered in Wauwatosa, Wisconsin, and the surrounding areas, focusing on helping clients remain in their homes.
Scheduling & Availability
Clients have reported mixed experiences regarding scheduling services. Some have expressed frustration with last-minute cancellations and unavailability of staff on scheduled days. This has raised concerns about the reliability of service delivery.
Insurance & Billing
There have been complaints regarding billing practices, with some staff members experiencing delays in payment and issues with paycheck accuracy. This has led to dissatisfaction among employees regarding the financial management of the organization.
Accessibility & Languages
Information regarding specific language services or additional accessibility features has not been provided.
What Families Say
Feedback from families and staff indicates a mix of positive and negative experiences. While some appreciate the helpfulness of staff, others have raised concerns about unprofessional behavior, communication issues, and the organization’s ability to provide consistent services.
Room for Improvement
Multiple reviews have highlighted areas for improvement, particularly in communication and organizational efficiency. Concerns about timely responses from supervisors and the accuracy of paychecks have been noted. Enhancing these aspects may contribute to a better experience for both clients and staff.
Summary
Supportive Home Care Options in Wauwatosa, Wisconsin, aims to provide essential in-home services to those in need. While the organization has a clear mission to support clients, feedback suggests that there are significant challenges related to communication, scheduling, and billing that need to be addressed to improve overall service quality.