Overview
Mount View Care Center, located in Wausau, Wisconsin, is a 160-bed skilled nursing facility that provides a range of care services including short-term care, long-term care, dementia care, and ventilator-dependent care. The center is situated by picturesque Lake Wausau and has received recognition as one of the Best Nursing Homes in the United States by U.S. News and World Report.
Services & Support
Mount View Care Center offers a variety of services designed to meet the needs of its residents. These include short-term rehabilitation, long-term skilled nursing care, and specialized dementia care. The facility also provides respite care and hospice coordination, ensuring comprehensive support for both residents and their families. The staff is trained to develop personalized care plans that cater to the unique needs and interests of each resident.
Care Approach & Staff
The care approach at Mount View emphasizes building personal, trusting relationships between staff and residents, especially for those with dementia. The staff is dedicated to providing compassionate care, as noted in several reviews, where residents and their families expressed gratitude for the support received. However, some reviews indicated concerns regarding staff responsiveness during critical situations, highlighting a need for improvement in emergency response training.
Who They Serve
Mount View Care Center serves a diverse population, including individuals requiring skilled nursing care, those with dementia, and residents needing ventilator support. The center aims to create a supportive environment where residents can maintain their quality of life through various programs and activities.
Dining & Activities
The facility promotes social interaction and community building through a robust activities program. Residents are encouraged to participate in various activities that enhance their quality of life and foster connections with others.
What Families Say
Feedback from families and residents at Mount View Care Center is mixed. Many express appreciation for the compassionate care provided, particularly in rehabilitation settings. However, some families have raised concerns about communication and transparency regarding care and incidents, particularly in hospice situations. This highlights areas where the facility may need to improve its practices to enhance family trust and satisfaction.
Room for Improvement
Several reviews pointed out that there were issues with communication and responsiveness, particularly in emergency situations. Families expressed the need for better training for staff in emergency response protocols to ensure that residents receive timely assistance when needed.
Summary
Mount View Care Center offers a range of skilled nursing and supportive services in Wausau, Wisconsin. While the facility has been recognized for its quality of care and commitment to residents, feedback suggests that improvements in communication and emergency response could enhance the overall experience for families and residents alike.
