Overview
Four Winds Manor, located in Verona, Wisconsin, is a privately owned and operated facility that provides skilled nursing, rehabilitation, and assisted living services. The facility aims to create a loving environment focused on individualized care and treatment, promoting resident-centered choices and encouraging independence. With a history of serving the community since 1962, Four Winds Manor strives to deliver excellence in care to its residents.
Services & Support
Four Winds Manor offers a range of services including skilled nursing care, rehabilitation, assisted living, and memory care. The facility provides 24-hour nursing care, with an emphasis on exceeding federal guidelines for staffing and care standards. Rehabilitation services such as physical, occupational, and speech therapy are also available, catering to residents with varying needs.
Care Approach & Staff
The staff at Four Winds Manor is described as friendly and caring, with many reviews highlighting the positive relationships formed between residents and caregivers. However, some feedback indicates inconsistencies in staff performance and training, with reports of inadequate communication and oversight. While many families express gratitude for the care provided, a few reviews point to areas needing improvement in staff management and responsiveness.
Who They Serve
Four Winds Manor serves a diverse population, including residents who require skilled nursing care, rehabilitation after surgery or injury, and those needing assistance with daily living activities. The facility caters to individuals with varying levels of acuity, emphasizing personalized care to meet each resident’s unique needs.
Living Options & Amenities
The facility provides various living options, including assisted living and memory care, designed to support residents’ independence while offering necessary assistance. Although some reviews mention concerns regarding the cleanliness and quality of food, others praise the overall environment and the friendships formed among residents.
What Families Say
Feedback from families is mixed. Many express satisfaction with the care their loved ones receive, noting the kindness of the staff and the positive impact on residents’ well-being. However, some families have raised serious concerns about neglect and inadequate care, particularly regarding hygiene and responsiveness to medical needs. This has led to significant distress for families who expected compassionate and competent care for their loved ones.
Room for Improvement
Several reviews indicate that there are areas for improvement, particularly in staff training and communication. Some families have reported experiences of neglect and delays in addressing medical issues, which have raised serious concerns about the level of care provided.
Summary
Four Winds Manor offers a range of services aimed at providing personalized care in a supportive environment. While many families appreciate the dedication of the staff and the quality of care, there are notable concerns regarding staff management and responsiveness that potential residents and their families should consider.