Overview
Touching Hearts at Home, located in New Berlin, Wisconsin, provides compassionate, non-medical home care services tailored to older adults, seniors, and individuals with medical conditions or disabilities. The agency is locally owned and operated by caregivers who prioritize empathy and dignity in their work, ensuring that clients receive care that respects their unique needs and preferences.
Services & Support
Touching Hearts at Home offers a comprehensive range of services designed to support seniors in maintaining their independence. These include assistance with transportation to appointments, meal preparation, light housekeeping, and personal care tasks such as bathing, dressing, and medication reminders. The agency also provides companionship services to help alleviate feelings of loneliness and isolation among seniors. Care can be scheduled flexibly, ranging from a few hours a week to 24/7 support, depending on the individual’s needs.
Care Approach & Staff
The caregivers at Touching Hearts are frequently described as kind, compassionate, and respectful. Families appreciate the agency’s commitment to matching caregivers with clients based on compatibility and individual requirements. This careful matching process is noted as a significant factor in the positive experiences reported by families. Caregivers are trained to provide sensitive assistance and maintain open lines of communication with both clients and their families, ensuring that everyone is informed and comfortable with the care being provided.
Who They Serve
Touching Hearts at Home serves a diverse clientele, including seniors, individuals with disabilities, and those transitioning from hospital care to home. The agency focuses on providing personalized care plans that cater to the specific needs of each client, allowing them to receive the support necessary for a fulfilling life at home.
What Families Say
Families consistently express gratitude for the services provided by Touching Hearts at Home, highlighting the agency’s attentive and professional staff. Many reviews emphasize the compassionate care received, with caregivers often described as extensions of the family. Families appreciate the prompt communication and the overall positive environment fostered by the agency, which contributes to a sense of security and support during challenging times.
Room for Improvement
While most families express high satisfaction with the services, a few have noted the desire for even more consistent communication regarding caregiver schedules. Ensuring that families are kept informed about any changes could further enhance the overall experience.
Summary
Touching Hearts at Home stands out for its commitment to compassionate care and its ability to match caregivers with clients effectively. With a wide array of services and a focus on individualized care, the agency has earned a reputation for excellence in home health care in New Berlin, Wisconsin. Families can feel confident in the support provided by Touching Hearts, as they prioritize both client needs and caregiver well-being.
