Heritage At Deer Creek – Assisted Living & Memory Care Community New Berlin, WI

Overview

Heritage At Deer Creek – Assisted Living & Memory Care Community, located in New Berlin, Wisconsin, is a vibrant 76-unit senior living community that provides a range of services including Assisted Living, Enhanced Assisted Living, and Memory Care support. The community is designed to offer a homelike atmosphere complemented by unique amenities and a multidisciplinary staff dedicated to providing personalized care.

Services & Support

Heritage At Deer Creek offers various levels of care tailored to meet the needs of seniors. Assisted Living residents can enjoy independent living while receiving up to 28 hours of personalized care each week. Enhanced Assisted Living is available for those requiring additional support, offering assistance with daily activities and medication management. Memory Care services are specifically designed for residents with Alzheimer’s and related dementias, ensuring compassionate care and support.

Care Approach & Staff

The staff at Heritage At Deer Creek is noted for their genuine kindness and attentiveness. Many reviews highlight the staff’s ability to know residents by name and their commitment to providing quality care. However, some feedback indicates concerns about staff attentiveness and responsiveness, with reports of high turnover and instances of neglect. Despite these concerns, families have appreciated the overall caring environment and the dedication of some staff members.

Who They Serve

Heritage At Deer Creek serves a diverse range of seniors, from those seeking independent living to individuals requiring memory care. The community aims to support residents through various levels of care, ensuring that each individual’s needs are met with compassion and respect.

Dining & Activities

Residents at Heritage At Deer Creek have access to a variety of meal options, with three meals provided daily. While many families express satisfaction with the meal quality, there are also mentions of concerns regarding meal management and dietary accommodations. The community offers numerous activities to engage residents, although some reviews suggest that the variety and execution of activities could be improved.

Room for Improvement

Several reviews indicate areas where Heritage At Deer Creek could enhance its services. Concerns have been raised regarding cleanliness, particularly related to unpleasant odors in certain areas, and issues with staff responsiveness, especially during night shifts. Additionally, some families have reported challenges with medication management and overall attentiveness to residents’ needs.

Summary

Heritage At Deer Creek – Assisted Living & Memory Care Community provides a range of senior living options in New Berlin, WI, with a focus on personalized care and support. While many families appreciate the dedication of the staff and the community’s atmosphere, there are notable concerns regarding staff attentiveness and facility cleanliness. Families considering this community may want to weigh these factors carefully to ensure it aligns with their loved ones’ needs.