Overview
Heartland Hospice, located in Mt Pleasant, Wisconsin, is dedicated to providing compassionate end-of-life care for patients and their families. As part of the Gentiva family, they focus on delivering physical, emotional, and social support to those facing terminal diagnoses, ensuring that individuals can navigate this challenging time with dignity and grace.
Services & Support
Heartland Hospice offers a range of services including 24-hour nursing care, symptom management, emotional support, and spiritual care. Their team works closely with patients and families to create personalized care plans that address specific needs. Additionally, they provide respite care for family caregivers, allowing them time to recharge while ensuring their loved ones receive the necessary support.
Care Approach & Staff
The care approach at Heartland Hospice emphasizes understanding and compassion. Many reviewers have highlighted the kindness and attentiveness of staff members, particularly noting the exceptional care provided by nurses. For instance, one reviewer praised a nurse for her willingness to stay longer to provide extra help when needed. However, there have also been concerns regarding consistency in staff performance, with some families expressing dissatisfaction with follow-up and communication.
Who They Serve
Heartland Hospice serves patients with life-limiting illnesses and a life expectancy of six months or less. This includes individuals with conditions such as end-stage heart disease, COPD, Alzheimer’s disease, and ALS. The organization aims to support not only the patients but also their families during this difficult time.
What Families Say
Feedback from families is mixed. Many have expressed appreciation for the compassionate care received from specific staff members, highlighting their kindness and attentiveness. However, there are also reports of unprofessionalism and communication issues, leading some families to feel unsupported during critical moments. One family shared a disappointing experience where they felt the hospice team was unresponsive after initial engagement, which added stress to an already challenging situation.
Room for Improvement
While many families commend the compassionate care provided by individual staff members, there are notable concerns regarding the consistency of service and communication. Some families reported unprofessional behavior from certain staff, including inadequate follow-up and responsiveness, which could detract from the overall care experience.
Summary
Heartland Hospice in Mt Pleasant, Wisconsin, offers compassionate end-of-life care tailored to the needs of patients with life-limiting illnesses. With a focus on emotional and spiritual support, they strive to enhance the quality of life for both patients and their families. While many families praise the care from specific nurses, there are opportunities for improvement in consistency and communication across the team.
