Overview
Mercy Health Services, located in Milwaukee, Wisconsin, has been serving the community since 1984. This small facility is situated in the Burnham Heights neighborhood, conveniently close to several major hospitals, including Aurora St. Luke’s Medical Center and Ascension St. Francis Hospital. Mercy Health Services aims to foster strong relationships with residents and their families through its personalized care approach.
Services & Support
Mercy Health Services offers a variety of services designed to support the health and well-being of its residents. These include skilled nursing care, hospice services, physical therapy, occupational therapy, and speech therapy. Additionally, residents can participate in life enrichment activities, communal dining, housekeeping, and laundry services. The facility emphasizes exceptional care and the health and safety of its residents.
Care Approach & Staff
The staff at Mercy Health Services is noted for their compassionate and supportive care. Many reviewers have highlighted the dedication of the team, although some have raised concerns about staffing levels and the quality of service during peak times. The facility’s small size allows for more personalized attention, helping to build trust and rapport between residents and staff.
Who They Serve
Mercy Health Services caters to a diverse population, including individuals who require skilled nursing care, rehabilitation services, and hospice care. The facility is particularly focused on providing a supportive environment for seniors, including those with mobility challenges and chronic health conditions.
Dining & Activities
Residents at Mercy Health Services are provided with communal dining experiences, although there have been mixed reviews regarding the quality of the food. The facility offers various activities designed to engage residents, such as games and holiday celebrations, which contribute to a vibrant community atmosphere.
What Families Say
Families have shared a range of experiences regarding Mercy Health Services. Some express gratitude for the compassionate care provided, particularly in hospice situations, while others have raised concerns about cleanliness and staff responsiveness. Positive comments often mention the friendly staff and the overall environment, although some families have advised potential residents to thoroughly investigate the facility before making a decision.
Room for Improvement
Several reviews indicate areas where Mercy Health Services could improve, particularly concerning staffing levels and the consistency of care. Some families reported issues with timely assistance and the management of personal belongings, suggesting a need for better communication and organization within the facility.
Summary
Mercy Health Services offers a range of care options in a small, community-focused environment. While many families appreciate the compassionate care and supportive atmosphere, there are notable concerns regarding staffing and service quality that potential residents should consider. Overall, Mercy Health Services strives to provide a nurturing space for seniors in Milwaukee, Wisconsin.
