Overview
Edenbrook Lakeside, located in Milwaukee, Wisconsin, is a skilled nursing facility that provides a range of services including post-acute rehabilitation and long-term care. The facility aims to create a family-like environment, emphasizing the importance of treating each resident with care and respect. Edenbrook Lakeside specializes in memory care for individuals with Dementia and Alzheimer’s, and employs local professionals dedicated to the well-being of their community.
Services & Support
Edenbrook Lakeside offers a variety of services designed to meet the needs of its residents, including skilled nursing, rehabilitation, and memory care. The facility also provides social worker support to assist families in navigating care options and addressing specific needs. Residents have access to physical therapy and other therapeutic services aimed at promoting recovery and enhancing quality of life.
Care Approach & Staff
The care approach at Edenbrook Lakeside focuses on creating a supportive and nurturing environment. While some reviews highlight the friendliness of the staff, others have expressed concerns about the level of care provided, particularly regarding responsiveness and communication. Instances of neglect and inadequate attention to residents’ needs have been reported, suggesting variability in the staff’s engagement and effectiveness.
Who They Serve
Edenbrook Lakeside serves a diverse population, including individuals requiring rehabilitation after hospital stays and those needing long-term care. The facility is particularly noted for its memory care program, which caters to residents with cognitive impairments.
Levels of Care
The facility provides various levels of care, including skilled nursing and rehabilitation services. These services are tailored to meet the specific needs of residents, whether they are recovering from surgery or managing chronic health conditions.
Living Options & Amenities
Edenbrook Lakeside features single rooms equipped with televisions, and offers various amenities to enhance the living experience for residents. However, some reviews have indicated issues with cleanliness and maintenance within the facility, which could impact the overall comfort of residents.
Dining & Activities
The dining experience at Edenbrook Lakeside is designed to provide residents with nutritious meals. While some residents have enjoyed the food, others have found it lacking in quality. The facility also offers activities aimed at engaging residents and promoting social interaction.
What Families Say
Feedback from families is mixed. While some have praised the staff and rehabilitation services, others have raised serious concerns about neglect and inadequate care. Reports of poor communication and staff responsiveness have led some families to feel distressed about their loved ones’ experiences at the facility.
Room for Improvement
Several recurring themes in the reviews suggest that Edenbrook Lakeside has room for improvement, particularly in staff responsiveness and communication. Families have expressed disappointment with the level of attentiveness their loved ones received, highlighting instances of neglect and insufficient care during critical times.
Summary
Edenbrook Lakeside presents itself as a skilled nursing facility committed to providing quality care and rehabilitation services. However, mixed reviews indicate significant concerns regarding the consistency of care and staff engagement. Families considering this facility should weigh the positive aspects against the reported challenges to make an informed decision for their loved ones.
