Overview
TheKey – Senior Home Care, located in Milwaukee, Wisconsin, has been providing trusted in-home care for seniors and adults with disabilities for over 20 years. The agency focuses on delivering quality elder care to support long-term aging at home. Their approach emphasizes a balanced care method aimed at enhancing clients’ quality of life through personalized care plans tailored to individual needs.
Services & Support
TheKey offers a variety of services, including in-home care, respite care, senior personal care, elder care, and companionship. Their caregivers are trained to support clients with various age-related conditions and assist with daily activities. The agency provides 24/7 service, ensuring that care is available during holidays, weekends, and overnight, which is particularly beneficial for families requiring flexibility in care schedules.
Care Approach & Staff
TheKey is noted for its compassionate and dedicated caregivers who strive to provide a supportive environment for clients. Families have expressed appreciation for the team’s responsiveness and effective communication, highlighting the importance of having caregivers who are not only skilled but also empathetic. The agency employs a team-based care model, which includes client success managers and caregiver managers to ensure that care plans are effectively implemented and adjusted as needed.
What Families Say
Feedback from families indicates a generally positive experience with TheKey. Many have praised the compassionate nature of the caregivers and the overall quality of service provided. Clients have reported that caregivers are attentive and supportive, helping with both physical care and companionship. However, some families have raised concerns regarding management and specific caregivers, indicating that experiences can vary. Overall, many families express gratitude for the support received during challenging times.
Room for Improvement
While many families have had positive experiences, there have been mentions of dissatisfaction with management and certain caregivers. Some reviews indicate a need for improvement in the hiring process and responsiveness to caregiver-related concerns. It appears that experiences may differ based on individual caregiver assignments.
Summary
TheKey – Senior Home Care in Milwaukee, Wisconsin, has established itself as a provider of in-home care for seniors, focusing on personalized and compassionate support. With a wide range of services and a commitment to quality care, TheKey aims to enhance the lives of its clients while providing peace of mind to their families. Despite some concerns regarding management and specific caregiver experiences, many families have found the service beneficial and recommend it for those seeking in-home care solutions.
