Overview
MCFI Home Care, located in Milwaukee, Wisconsin, is a nonprofit organization dedicated to helping individuals maintain their independence at home and within the community. The organization offers a range of services aimed at supporting clients in their daily lives, emphasizing a compassionate approach to care.
Services & Support
MCFI Home Care provides a variety of services, including personal care, advanced personal care, medical assistance, supportive in-home care, respite, and companionship. They also offer specialized services such as behavioral health support, children’s services, and training in daily living skills. Additionally, the organization has implemented safety measures during the COVID-19 pandemic to ensure the well-being of clients and caregivers.
Care Approach & Staff
The organization promotes a trauma-informed care approach, aiming to improve the overall wellness of clients and their families. However, some families have expressed concerns regarding staff consistency, noting frequent changes in caregivers and case managers. This inconsistency can lead to challenges in building rapport and trust with the care team.
Who They Serve
MCFI Home Care serves a diverse clientele, including individuals needing assistance with daily living activities and families seeking support for loved ones. Their services are designed to help clients maintain independence while receiving the necessary care.
What Families Say
Feedback from families is mixed. While some have reported positive experiences with customer service during appointments, others have voiced significant concerns about the organization’s management and communication. Issues such as late or inconsistent nurse visits and accountability for missed appointments have been highlighted. Some families have also expressed frustration over the lack of continuity in care due to frequent staff changes.
Room for Improvement
Several families noted a need for improvement in communication and reliability. Concerns about staff punctuality and the handling of appointments have been recurring themes. Additionally, some families have mentioned dissatisfaction with the management of caregiver assignments and the overall accountability of the organization.
Summary
MCFI Home Care aims to provide compassionate and supportive services to help clients maintain their independence. While the organization has a strong commitment to care, feedback suggests that there are areas for improvement, particularly in staff consistency and communication. Families considering MCFI Home Care should weigh these factors in their decision-making process.
