Overview
Home at Heart Home Health Care, located in Milwaukee, Wisconsin, is a home health agency dedicated to providing care for the elderly and those with health challenges. The agency emphasizes the importance of delivering care in a familiar and supportive environment, aiming to improve clients’ quality of life while offering peace of mind to their families.
Services & Support
Home at Heart Home Health Care focuses on personalized care plans tailored to meet the unique needs of each client. They strive to maintain clients’ dignity and independence, aiming to prevent institutionalization by providing necessary care in the comfort of their homes.
Care Approach & Staff
The agency’s mission is to deliver quality and compassionate home health care. While some reviews highlight the professionalism of the nursing staff, there are concerns regarding the overall competency and hygiene of certain staff members. This inconsistency in service quality has been noted by families seeking reliable home health care.
Who They Serve
Home at Heart Home Health Care primarily serves elderly individuals and those with health challenges in the Milwaukee area. Their focus is on providing in-home care to ensure that clients remain close to their families and in a comfortable environment.
Room for Improvement
Multiple reviews express concerns regarding payment issues for staff, with reports of delayed or missing checks. Additionally, some families have described difficulties in communication with the agency, citing unprofessional interactions with staff members. These recurring themes suggest a need for improvement in operational transparency and customer service.
What Families Say
Feedback from families is mixed. While some appreciate the agency’s approach to care, others have reported significant dissatisfaction, particularly regarding payment practices and staff professionalism. These contrasting experiences indicate that while there may be positive aspects to the service, substantial issues need to be addressed.
Summary
Home at Heart Home Health Care offers personalized home health services in Milwaukee, Wisconsin, aiming to support elderly clients and those with health challenges. However, the agency faces criticism related to payment issues and staff professionalism, which families should consider when evaluating their options.
