Overview
Assured Care Services, LLC, located in Milwaukee, Wisconsin, is a licensed home care agency dedicated to providing assistance with activities of daily living for both adults and children. They cater to individuals who are physically or mentally ill, elderly, or anyone in need of support in the comfort of their home. The agency emphasizes its mission to engage actively with the community by delivering quality care and support tailored to the personal needs of each client.
Services & Support
Assured Care Services offers a range of home care services designed to assist clients with daily living activities. They provide personalized care by allowing families to select their preferred personal care worker (PCW), ensuring a level of trust and comfort. The agency also employs bilingual staff members to assist clients who may need language support, enhancing communication and understanding for all parties involved.
Care Approach & Staff
The staff at Assured Care Services is described as personable and accommodating, working closely with families to adapt to their schedules. The agency has also trained family members, such as a mother-in-law, to become PCWs, demonstrating a commitment to involving family in the care process. However, some reviews indicate concerns about communication and administrative issues, such as lost paperwork and inconsistent information regarding services and pay.
Who They Serve
Assured Care Services serves a diverse clientele, including children and adults with various physical and mental health needs. Families have expressed appreciation for the agency’s flexibility in choosing caregivers, which fosters a trusting environment for their loved ones.
What Families Say
Families have shared mixed experiences with Assured Care Services. Positive feedback highlights the staff’s friendliness and the agency’s ability to accommodate changing schedules. However, some families have reported significant challenges, including poor communication regarding service continuity and issues with payroll for PCWs. These concerns have led to frustrations among both clients and caregivers regarding administrative processes.
Room for Improvement
There are notable areas for improvement at Assured Care Services. Multiple reviews mention issues with lost paperwork and communication breakdowns, which have affected service delivery and staff payment. Enhancing organizational practices and ensuring timely communication could help address these recurring concerns.
Summary
Assured Care Services, LLC provides essential home care services in Milwaukee, Wisconsin, with a focus on personalized care and community involvement. While many families appreciate the staff’s approach and flexibility, there are notable challenges related to communication and administrative efficiency that the agency may need to address to improve overall client satisfaction.
