Overview
Complete Care at Maple Grove (St. Mary’s Care and Rehab Center), located in Madison, Wisconsin, offers a range of services focused on providing care for residents in need of assisted living and rehabilitation. The facility is noted for its clean and organized environment, creating a comfortable atmosphere for residents and their families.
Services & Support
The center provides various services including social worker support, rehabilitation, and activities designed to keep residents engaged. The activities department is particularly praised for creating an engaging environment with a variety of events and activities that foster interaction among residents.
Care Approach & Staff
While many reviews highlight the caring nature of the staff, there are mixed feelings regarding communication and consistency in care. Some residents and their families have reported positive interactions with staff members who show genuine concern for the residents’ well-being. However, there are mentions of staff occasionally being distracted by computers and phones, leading to concerns about responsiveness to residents’ needs.
Who They Serve
The facility caters to individuals requiring assisted living and skilled care, particularly those with changing health care needs that necessitate a more supportive environment. Families appreciate the calm and clean setting, which is conducive to recovery and comfort.
Levels of Care
Complete Care at Maple Grove offers assisted living and rehabilitation services. Families have noted that the staff is willing to adjust care plans based on the varying needs of residents, indicating a flexible approach to care.
Dining & Activities
The dining experience is described positively, with food choices that cater to residents’ appetites. The activities programming is also highlighted as a vital part of the residents’ daily lives, keeping them stimulated and engaged.
Room for Improvement
Some reviews indicate areas for improvement, particularly regarding communication among staff and management. Instances of lost personal items and a perceived lack of urgency in addressing residents’ needs have raised concerns among families. Additionally, there are mentions of inconsistency in care from shift to shift.
Summary
Complete Care at Maple Grove (St. Mary’s Care and Rehab Center) provides a clean and supportive environment for residents requiring assisted living and rehabilitation. While many staff members are caring and attentive, there are opportunities for improvement in communication and consistency in care. Families appreciate the engaging activities and dining options, making it a suitable choice for those in need of skilled care.
