Overview
SSM Health at Home, located in Madison, Wisconsin, offers a range of home health, hospice, and home medical equipment services across south-central Wisconsin. The organization emphasizes the importance of receiving care in a familiar environment, surrounded by family, and aims to provide tailored treatment plans to meet individual needs.
Services & Support
SSM Health at Home provides various services, including home health care, hospice care, and home medical equipment supply. Their team is dedicated to helping individuals recover from surgery or manage chronic conditions, offering assistance with product selection to enhance safety and independence at home.
Care Approach & Staff
The staff at SSM Health at Home is described as knowledgeable, with a commitment to delivering high-quality care. However, experiences vary significantly among families. Some clients have praised individual staff members for their thoroughness and professionalism, particularly in assisting with CPAP equipment setup.
Who They Serve
SSM Health at Home primarily serves residents of Madison and surrounding areas, focusing on individuals who require support for health challenges, including those needing hospice care or medical equipment.
Scheduling & Availability
The office operates Monday through Friday from 8:00 am to 4:30 pm and is closed on weekends. However, clients have reported challenges with scheduling and communication, often experiencing long wait times and difficulties reaching staff for assistance.
Insurance & Billing
Billing processes at SSM Health at Home have been a significant source of frustration for many clients. Numerous reviews indicate issues with receiving accurate billing information, delayed responses, and confusion regarding charges. Clients have expressed dissatisfaction with the customer service experience related to billing inquiries, often resulting in lengthy phone calls and unanswered voicemails.
What Families Say
Feedback from families is mixed. While some have had positive interactions with specific staff members, many others report significant difficulties with customer service, including unreturned calls and issues with receiving the correct medical supplies. There are numerous accounts of clients feeling neglected and frustrated by the overall communication and support process.
Room for Improvement
Common themes from reviews suggest a need for improvement in customer service, particularly regarding responsiveness and communication. Many families have expressed concerns about the efficiency of the billing process and the accuracy of medical supply orders, indicating that these areas require attention to enhance overall client satisfaction.
Summary
SSM Health at Home in Madison, Wisconsin, offers essential home health and hospice services, but client experiences highlight significant challenges with communication and billing. While some staff members are recognized for their professionalism, many families have encountered frustrations with the overall service model, particularly regarding CPAP supply orders and customer support. Addressing these issues may enhance the quality of care and support provided to clients and their families.
