Overview
Charter Senior Living of Madison, located in Madison, Wisconsin, offers personalized assisted living services designed to nurture the mind, body, and spirit of its residents. The community aims to create a supportive environment where seniors can rediscover joy and purpose in their daily lives. Families are encouraged to schedule a tour to explore the possibilities available at this retirement community.
Services & Support
The facility provides a range of services tailored to meet individual needs, including assisted living and short-term stays. The staff is noted for their responsiveness and dedication to maintaining open lines of communication with families, which has reportedly improved since the facility changed management.
Dining & Activities
While residents have access to dining options, there have been mixed reviews regarding the menu and meal quality. Some residents have expressed dissatisfaction with the variety and availability of meals, noting that the food served often did not match the daily menus. Additionally, there have been concerns about undercooked meals and extra charges for taking food back to rooms. However, other reviews highlight positive experiences with staff who are attentive and caring, contributing to a supportive atmosphere.
Care Approach & Staff
The staff at Charter Senior Living is described as caring and responsive to the needs of residents. Collaboration with therapy services is emphasized, with staff working together to help residents maximize their independence and mobility. Despite some positive feedback about individual staff members, there have been concerns about high turnover rates among nursing and medical staff, leading to questions about the consistency of care.
Room for Improvement
Several reviews indicate a decline in the quality of services since the management transition. Issues such as unresponsive maintenance, inconsistent meal offerings, and staff availability have been noted. Families have raised concerns about the overall care environment, particularly regarding the adequacy of staffing and the responsiveness of on-site personnel.
Summary
Charter Senior Living of Madison aims to provide a nurturing environment for seniors through personalized assisted living services. While the community has strengths in its caring staff and supportive atmosphere, families should consider recent feedback regarding dining options and staff consistency when evaluating care for their loved ones.
