Overview
Hope Stay Assisted Living, located in Holmen, Wisconsin, is dedicated to providing care for individuals with dementia. The facility emphasizes treating residents as if they are family, with a focus on compassion and support. However, reviews reflect a mix of experiences, highlighting both positive interactions and serious concerns regarding care protocols.
Services & Support
Hope Stay Assisted Living offers assisted living and memory care services, aiming to assist residents with daily activities such as dressing, grooming, and meal preparation. The facility promotes a supportive environment for individuals who have lost mobility and require constant assistance.
Care Approach & Staff
The care approach at Hope Stay is centered on compassion and dignity. Some reviews commend the staff for creating genuine connections with residents, describing the environment as warm and welcoming. However, there are significant concerns noted regarding staff protocols and training. Reports mention lapses in medication management and a lack of proper documentation for resident care, which raises questions about the facility’s adherence to safety standards.
Who They Serve
Hope Stay primarily serves individuals with dementia, providing specialized memory care designed to meet their unique needs. The facility aims to support both residents and their families during challenging times, recognizing the emotional toll of caregiving.
Room for Improvement
Multiple reviews express concerns about the facility’s protocols and overall management. Issues such as medication errors, inadequate staff training, and unsafe conditions have been highlighted. Families are encouraged to be vigilant and check on their loved ones regularly to ensure their safety and well-being.
What Families Say
Feedback from families is mixed. Some express gratitude for the compassionate care their loved ones received, noting that staff treated residents like family. Others, however, share troubling experiences, including concerns about staff professionalism and safety protocols. The disparity in reviews suggests that while some residents thrive in the environment, others may face serious challenges.
Summary
Hope Stay Assisted Living in Holmen, Wisconsin, aims to provide a supportive home for individuals with dementia. While the facility has received praise for its compassionate staff and welcoming atmosphere, significant concerns about care protocols and safety have been raised. Families considering this facility should weigh the positive experiences against the reported issues to make an informed decision about their loved ones’ care.