Overview
Helping Hands Caregivers, located in Green Bay, Wisconsin, is a home care assistance agency that focuses on providing non-medical activities of daily living (ADL) assistance, supportive care, and companionship services. Their mission is to support independence and enhance the quality of life for individuals who wish to remain in the comfort of their own homes.
Services & Support
Helping Hands Caregivers offers a range of services designed to assist clients with daily living activities. These services include companionship, personal care, and support for various non-medical needs. The agency aims to provide care that promotes independence while ensuring safety and comfort for clients.
Care Approach & Staff
The staff at Helping Hands Caregivers is described as caring, helpful, and proactive. Many families appreciate the staff’s kindness and patience, which contributes to a positive experience for both clients and their families. However, some feedback indicates that there might be inconsistencies in service quality, with a few clients expressing concerns about the professionalism of certain caregivers.
Who They Serve
Helping Hands Caregivers serves individuals in Northeast Wisconsin who require assistance with daily living activities. This includes seniors and others who may need support to maintain their independence at home.
Service Area
The agency operates in Northeast Wisconsin, focusing on providing home care services to clients in this region.
Scheduling & Availability
Families have noted that communication with Helping Hands Caregivers is generally effective, with many stating that they find it easy to reach out with questions or concerns. The agency is recognized for its timely responses, which helps address issues as they arise.
Insurance & Billing
Some families have raised concerns about billing practices and the clarity of communication regarding costs. While many clients express satisfaction with the overall service, a few have indicated that they would like more transparency about financial matters.
What Families Say
Reviews highlight a mix of experiences with Helping Hands Caregivers. Many families commend the agency for their supportive services and effective communication. Clients appreciate the personal attention they receive, particularly from certain staff members who are noted for their dedication. However, there are also critical reviews that mention issues with customer service and responsiveness, indicating that experiences can vary widely among clients.
Room for Improvement
While many families report positive experiences, there are recurring themes of dissatisfaction regarding customer service and communication. Some clients have reported difficulties in getting timely responses to their inquiries, which has led to frustration. Addressing these concerns could enhance the overall experience for families seeking care.
Summary
Helping Hands Caregivers provides essential home care services in Green Bay, Wisconsin, focusing on supporting independence and quality of life for clients. While many families express gratitude for the compassionate care and effective communication, there are areas for improvement, particularly regarding service consistency and responsiveness to client concerns. Overall, the agency is viewed as a valuable resource for those in need of assistance at home.
